FAQ

Absolutely. Our organization has always been customer-oriented. We have always encouraged our clients to let us know what they require. Whether you make a suggestion on improving the program functionality or you require a new way of doing things to improve your business, all suggestions are recorded in our development ticketing platform, reviewed by our […]

Zero. The cost of unlimited support is included in your monthly subscription.

Runit stands ready to assist you. Our technical support services are available to your business via phone, email or fax 24 hours a day, 365 days a year.

Runit RealTime has a special practice environment for training sessions. The training environment contains identical functionality and options as the regular session but doesn’t jeopardize your actual data.

As part of our project management planning services, our trained staff will gladly assist you in the initial design and planning of your entire retail setup, including data entry, purchase ordering, receiving, distribution and transfer management as well as accounts payable, accounts receivable and general ledger.

Training can be implemented in several ways to accommodate your company’s learning needs and budget. We recognize that one size does not fit all and offer a range of choices: One-on-one, phased virtual training with screen-sharing One-on-one, phased virtual train-the-trainer, including assistance with developing custom manuals Group training webinars One-on-one and group virtual, hands-on refresher […]

It generally takes less than 30 minutes to train cashier and sales staff to complete sale transactions. If they need to learn all of the features of the Point of Sale, it could take a day or two to get a good feel for it. Runit Real Time Point of sale functions are easy to […]

RunIt Real Time’s interactive shadow control allows our project managers, trainers and support specialist to remotely co-pilot and guide your staff through implementation and training. Our support specialist joins them on the exact screen they are using. Both your staff and support technician can interact in real time within the same window or report. By […]

The timeframe could be as short as 48 hours from the time application is completed or as long as 30 days. The average is a couple of weeks. However, that depends on if you already have an Internet connection, if you have data that needs to be converted, etc.

Call us toll-free at 888-77-RUNIT. Our retail experts are generally available between 9am and 6pm (Eastern) Monday to Friday. We can demonstrate Runit RealTime interactively while answering any of your questions and showing those features and benefits that are of specific interest to your retail business. You may also request information and submit questions by […]